DERMO28 · CUSTOMER CARE

SHIPPING
& RETURNS

Everything you need to know about delivery times, shipping costs, international orders, in-store pickup and returns.

01

Delivery times and shipping costs

Destination
Delivery time
Shipping costs
Northern and Central Italy
1–2 business days
Free over €50
€6.00 under €50
Southern Italy, islands and remote areas
2–3 business days
Free over €50
€6.00 under €50
Europe
4–5 business days
€ 15,00
Rest of the world
7–10 business days
€ 20,00
02

International shipping

We ship to all countries except Canada, Hong Kong, Netherlands, Ukraine, Taiwan, Thailand and Vietnam.

Any customs charges are the responsibility of the recipient.

03

Having trouble receiving your order?

Contact Dermo28 customer care Monday to Friday from 9:00 AM to 6:00 PM by completing the contact form or calling us.

Customer care telephone

0721 1748086

Tuttestetica S.r.l. cannot be held responsible for delays attributable to the courier.

If the parcel is refused, shipping and storage costs may be charged.

04
FREE PICKUP

Pick up your order at our location

You can purchase online and collect your order free of charge at our location.

ADDRESS Tuttestetica S.r.l.
Strada degli Olmi 16/4
61122 Pesaro
PICKUP HOURS Monday to Friday
9:30 AM – 6:00 PM
05

Right of withdrawal

You may exercise your right of withdrawal within 10 working days of receiving the goods.

The communication must be sent to:

RETURN ADDRESS

TUTTESTETICA S.r.l.

Strada degli Olmi 16/4
61122 Pesaro

TELEPHONE

0721 1748086

Monday to Friday · 9:00 AM – 6:00 PM

06

Refund

Goods must be intact and returned in their original packaging.

The refund will be issued within 30 days of receiving the withdrawal notice.